RUBYROO DESIGN TERMS AND CONDITIONS

General
These terms and conditions govern the use of our e-commerce website and the purchase of products from RubyRoo Design. By accessing and using our website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

Product Information
We make every effort to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we cannot guarantee that all information is error-free, complete, or current. We reserve the right to modify or update any product information without prior notice.

Ordering and Payment
To place an order, you must be at least 18 years old and capable of entering into legally binding contracts. By submitting an order, you offer to purchase the products selected, subject to these terms and conditions. We reserve the right to accept or reject any order in our sole discretion.

Payment for orders can be made securely through our accepted payment methods, including credit/debit cards or other payment options specified on our website. You agree to provide accurate and complete payment information, and you authorise us to charge the total amount due for your order.

Payment
Upon selecting your desired stationery from RubyRoo Design, the full payment is processed during the checkout process. In the event that you have scheduled a consultation call or placed an order for Bespoke stationery using our online form, Jane will initiate an invoice for your order. Upon receipt of payment, Jane will commence the design process for your order. As part of our design process, every customer is entitled to two rounds of amendments to ensure the final artwork meets your requirements. Any further amendments beyond the two rounds will be subject to an additional cost, which will be communicated to you beforehand.

Please allow up to 10 working days for the delivery of your order, (sometimes longer if your order is Bespoke or you have ordered envelope liners). We strive to ensure timely delivery and will keep you informed of the progress of your order throughout the process.

Proofs & Artwork Timelines
In most cases, you can expect to receive the first proof of your design within 2-3 business days after placing your order and providing all the necessary information. However, please note that this timeline may vary for bespoke requests or if there are multiple revisions and proofs exchanged between us.

We understand the importance of ensuring your design is perfect before proceeding with printing. Therefore, we will work closely with you to make any necessary revisions and adjustments until you are completely satisfied with the final proof. Once you give us the go-ahead and approve the design for print, we will initiate the printing process.

It's crucial for us to have your full approval before proceeding to print to ensure the accuracy and quality of your wedding stationery. We value your input and want to make sure that the final product reflects your vision and meets your expectations.

If you have any questions or concerns about the proofing process or timelines, please don't hesitate to reach out to us. We are here to guide you through every step and make the design and printing process as smooth and enjoyable as possible.

Change of Design
In the event that a customer requests changes to the design after it has been agreed upon and sent to them, it is reasonable to charge an additional fee of €50. This fee covers the extra time and effort required to accommodate the requested changes and ensure that the revised design meets the customer's expectations.

It's important to note that this fee is applicable when changes are requested beyond the initial agreed-upon design and proofing process. The initial rounds of revisions are typically included in the overall service, but subsequent changes may require additional resources and time from our team.

We believe in maintaining transparency and open communication with our customers, and we will always discuss any additional charges or fees before proceeding with the requested changes. Our goal is to provide you with the best possible service and deliver wedding stationery that reflects your vision while ensuring a fair and sustainable business operation.

If you have any questions or concerns regarding the revision process or fees, please feel free to reach out to us. We are here to address your inquiries and work together to create the perfect wedding stationery for your special day.

Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, product designs, and trademarks, is the intellectual property of RubyRoo Design and protected by applicable copyright and other intellectual property laws. You may not reproduce, modify, distribute, or use any content without our prior written consent.

Bespoke Orders
Bespoke orders are an opportunity for us to create custom-designed wedding stationery that is tailored specifically to your unique vision and requirements. Unlike our pre-designed templates, bespoke orders involve a more personalised and collaborative design process.

When you place a bespoke order with us, we will work closely with you to understand your specific needs, preferences, and wedding theme. We'll take the time to listen to your ideas, gather inspiration, and translate them into a one-of-a-kind design that truly reflects your style and personality.

The process of creating bespoke designs involves additional time and resources compared to our standard offerings. Our team will invest extra effort into researching, conceptualising, and refining the design to ensure that it meets your expectations and brings your vision to life.

We understand that every detail matters when it comes to your wedding day, and our goal is to deliver wedding stationery that exceeds your expectations. By choosing a bespoke order, you have the opportunity to have a truly unique and personalized design that sets the tone for your special day.

If you're interested in placing a bespoke order or have any questions about the process, please don't hesitate to contact us. We are excited to work with you and create wedding stationery that is truly one-of-a-kind.

Privacy
We are committed to protecting your privacy and handling your personal information in accordance with our Privacy Policy. By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

Order Timelines
Upon placement of your order and submission of the required order form, the design process will commence. Within a span of 5-10 business days, the initial design proof will be delivered to you. Subsequently, RubyRoo Design and yourself will collaborate closely until every detail aligns seamlessly. We're pleased to offer two rounds of revisions at no additional cost. Any further modifications will incur a fee of €10 per version. Following your approval, the design will proceed to the printing stage.

Anticipate the delivery of your order within a maximum of 10 working days. For specialised printing requests such as Envelope liners, Gold Foil, Curved edges, or Emboss, please note that extended processing times may apply.

Should you require a more expedited timeline, rest assured that RubyRoo Design is open to accommodating tighter schedules. We invite you to engage in a discussion with us to explore your specific requirements.

Limitation of Liability
To the maximum extent permitted by law, RubyRoo Design shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use or inability to use our website or the purchase and use of our products. Our liability, if any, is limited to the amount you paid for the specific product in question.

Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising from or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Ireland.

Amendments
We reserve the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Continued use of our website after any modifications constitutes your acceptance of the updated terms.

Delivery & Delivery Charges
At RubyRoo Design, we understand the importance of quality control and ensuring that every piece of wedding stationery meets our high standards before it reaches our customers. That's why we meticulously proof all stationery items to ensure accuracy, design integrity, and overall customer satisfaction. Our proofing process allows you to review and provide feedback on the design and content before it goes into production.

When it comes to packaging your orders, we take great care to ensure that your wedding stationery arrives in pristine condition. We use secure and protective packaging materials to safeguard the items during transit, minimising the risk of damage or bending. We want you to receive your order in perfect condition, ready to impress your guests.

For our customers in Ireland and the UK, we rely on the reliable services of An Post for delivery. They have a proven track record of safe and timely delivery, giving you peace of mind that your package will arrive on schedule. Please note that additional charges may apply for deliveries outside of this region, and we will provide you with the relevant information during the ordering process.

If you prefer to collect your order in person from Dublin, we are more than happy to accommodate your request. Simply let us know, and we can arrange a convenient pickup location and time.

At RubyRoo Design, we strive to provide exceptional customer service and ensure that every aspect of your experience with us is positive, from the design process to delivery. Your satisfaction is our top priority, and we will go the extra mile to make sure your wedding stationery journey is smooth and enjoyable.

Complaints
At RubyRoo Design, we value customer satisfaction and strive to provide excellent products and services. However, we understand that issues may occasionally arise. If you have any complaints regarding our products or services, we have a transparent and fair process in place to address them.

If you have a complaint, we kindly ask that you reach out to us as soon as possible, providing specific details about the issue you encountered. You can contact us via email, and Jane will promptly assist you.

Once we receive your complaint, we will carefully review the information provided and work towards finding a satisfactory resolution. We aim to address complaints within a reasonable timeframe and will keep you informed throughout the process.

Please note that complaints related to issues outside the scope of our control, such as shipping delays or damages caused by third-party delivery services, may need to be addressed with the respective service provider. However, we will assist you to the best of our ability in resolving such matters.

At RubyRoo Design, we value your feedback and take all complaints seriously. We are committed to addressing any concerns you may have and ensuring a positive resolution to the best of our ability, in line with our Terms and Conditions.

Prices
At RubyRoo Design, we offer competitive pricing for our wedding stationery products. Our prices may vary depending on the specific product, customisation options, and quantity ordered.

Availability
At RubyRoo Design, we strive to provide our customers with a seamless and efficient service. Our availability is as follows:

Online Presence: Our website is accessible 24/7, allowing you to browse our products, place orders, and contact us at any time that is convenient for you.
Customer Support: Jane is available during our business hours, which are Monday to Friday from 8:30 AM to 5:30 PM. You can reach us via email, and we will respond to your inquiries as promptly as possible.
Design Consultations: If you would like to discuss your specific design requirements or have a consultation regarding your wedding stationery, we offer 15-minute consultation calls. These calls can be scheduled during our business hours, and we will work with you to find a mutually convenient time.

Please note that our availability may be subject to occasional holidays or other circumstances, but we will always strive to communicate any changes or delays in advance. We are committed to providing excellent customer service and ensuring that we are readily available to assist you throughout your wedding stationery journey.

Proofing & Spelling
At RubyRoo Design, we take great care in ensuring the accuracy of our customers' stationery. As part of our process, we provide customers with a proof of their design before it goes to print. It is the customer's responsibility to carefully review the proof, including all text, spelling, grammar, and design elements, and approve it for production.

Once the customer has given their approval and the design goes to print, we cannot be held responsible for any errors or inaccuracies that were present in the approved proof. We strongly encourage our customers to thoroughly check all details in the proof, as they will be replicated in the final printed product.

We recommend double-checking names, dates, times, addresses, and any other relevant information to ensure accuracy. If there are any changes or corrections needed after the proof has been approved, additional charges may apply for reprints or modifications.

By approving the proof, the customer acknowledges that they have reviewed the design and take full responsibility for any errors or discrepancies that may be present in the final printed stationery. Our goal is to provide a smooth and error-free process, and we appreciate our customers' attention to detail in ensuring the accuracy of their stationery.

Cancellations
At RubyRoo Design, we understand that circumstances may change, and sometimes cancellations are necessary. If you have paid in full for your order and decide to cancel before the final proof is provided, we will deduct a design fee of €80 from your refund.

The design fee covers the time, effort, and resources invested in creating your custom stationery up until the cancellation. It compensates for the work already completed and ensures that our designers are fairly compensated for their creative expertise.

We recommend carefully considering your decision before making a full payment to avoid any potential cancellation fees. If you have any concerns or questions, we are here to assist you and address any issues you may have.

Please note that once the final proof is approved and your order is sent to print, cancellations and refunds are not possible, as the production process has already begun. We strive to provide high-quality products and services, and we appreciate your understanding in this matter.

If you need further clarification or have any additional questions, please don't hesitate to reach out to us. We are here to help!

Returns & Refunds
At RubyRoo Design, we take pride in delivering high-quality wedding stationery to our customers. However, we understand that there may be instances where you may need to return or request a refund for your order. Please review our Returns & Refunds policy below:

Returns: If you receive your order and find that it is damaged, defective, or not as described, please contact us within 7 days of receiving the package. We will work with you to resolve the issue promptly. In such cases, we may request photographic evidence of the issue to assess and validate the claim.
Refunds: Refunds may be issued in the following situations:

Damaged or Defective Items: If your order arrives damaged or defective, we will either replace the item or issue a refund, depending on the circumstances.
Not as Described: If the received item significantly deviates from the product description or your approved proof, we will work with you to resolve the issue and may offer a refund.
Order Cancellation: Please see cancellation Ts & Cs above.

Copyright
Copyright is an important aspect of protecting intellectual property rights. At RubyRoo Design, we respect and adhere to copyright laws. The following copyright information applies to our website and all the content, including text, images, designs, and graphics:

Ownership: All content on the RubyRoo Design website, including but not limited to text, images, logos, and designs, is the property of RubyRoo Design and is protected by copyright laws.
Unauthorised Use: Any unauthorised use, reproduction, distribution, or modification of our copyrighted material without our explicit written permission is strictly prohibited.
Permission Requests: If you wish to use any of our copyrighted material for personal or commercial purposes, you must obtain written permission from RubyRoo Design. Please contact us to request permission, specifying the intended use and providing relevant details.
Intellectual Property Rights: All intellectual property rights, including copyright, trademarks, and any other proprietary rights, associated with our products, designs, and branding belong to RubyRoo Design.
Legal Action: In case of any copyright infringement or unauthorised use of our copyrighted material, we reserve the right to take appropriate legal action to protect our rights and seek damages if necessary.

Please respect our copyright and intellectual property rights. If you have any questions or concerns regarding our copyright policy, please contact us for further clarification.

Shipping
Shipping is an essential part of delivering our products to customers. At RubyRoo Design, we strive to provide a reliable and efficient shipping service. Here are the details of our shipping policy:

Shipping Methods: We primarily use An Post for shipping within Ireland and the UK. For international orders, we may utilise trusted shipping carriers based on the destination and customer preferences.
Shipping Charges: Shipping charges may vary depending on the destination and the weight or dimensions of the package. For orders within Ireland, delivery is included in the cost of the stationery. For the UK we offer a flat rate shipping fee of €‎30. For international orders, shipping charges will be calculated based on the specific location and communicated to the customer during the ordering process.
Delivery Timeframe: Once an order is placed and payment is received, we aim to process and ship the order within 10 business days. The actual delivery time may vary depending on the shipping method and the destination. We provide an estimated delivery timeframe of 5-10 business days for domestic orders, while international orders may take longer.
Tracking and Notifications: We provide tracking information for all shipped orders, allowing customers to monitor the progress of their package. Customers will receive an email notification with the tracking details once their order has been shipped.
Packaging: We take great care in packaging our products to ensure they are well-protected during transit. We use appropriate packaging materials and methods to minimise the risk of damage during shipping.
Shipping Restrictions: Some countries or regions may have restrictions or customs regulations that affect the shipping of certain products. It is the responsibility of the customer to be aware of any applicable restrictions or customs requirements in their destination country.

Please note that unforeseen circumstances, such as weather conditions or customs delays, may impact the delivery timeframe. We will do our best to communicate any such delays to our customers and resolve any shipping issues promptly.

If you have any specific shipping-related inquiries or special requests, please feel free to contact us, and we will be happy to assist you.

Force Majeure
Force Majeure refers to unforeseen circumstances or events that are beyond the control of either party and may prevent or delay the fulfillment of contractual obligations. At RubyRoo Design, we have a Force Majeure clause in our terms and conditions to address such situations. Here are the key points related to Force Majeure:

Definition: Force Majeure events typically include natural disasters, acts of war, terrorism, strikes, government actions, epidemics, pandemics, or any other event that is unforeseeable and beyond the control of the parties involved.
Impact on Contractual Obligations: In the event of a Force Majeure event, the affected party may be temporarily relieved from performing its contractual obligations or may have the option to suspend or terminate the contract without liability.
Notification: If a Force Majeure event occurs and affects the fulfillment of an order or project, we will make reasonable efforts to notify the customer as soon as possible and provide information about the impact on delivery or other related matters.
Mitigation and Rescheduling: We will make reasonable efforts to mitigate the impact of a Force Majeure event and work with the customer to reschedule or find alternative solutions whenever possible.
Liability and Refunds: In the case of a Force Majeure event that significantly affects the delivery or provision of our products or services, we will assess the situation on a case-by-case basis and determine the appropriate course of action. This may include offering refunds or providing alternative solutions to meet the customer's needs.

It's important to note that Force Majeure events are typically beyond our control, and while we will make every effort to minimise disruptions and communicate effectively with our customers, some circumstances may still result in unforeseen delays or limitations. We appreciate your understanding and cooperation in such situations.

For more specific details about our Force Majeure clause and its implications, we recommend referring to our terms and conditions or contacting us directly for further clarification.

If you have any questions about our Terms and Conditions please contact Jane - design@rubyroodesign.com